SEE change PDM Light Touch ToT ← All lessons

0.2 — My Successes so Far & Active Listening

0.2.1 – My successes and qualities

👤 MY SUCCESSES SO FAR – INDIVIDUAL

Write, draw, or think quietly for 2-3 minutes — afterwards, we will ask you to share some of your ideas with another person!

Your response

📝 Knowledge Check: 0.2.1 – My successes and qualities

  1. After you asked people to name one success, a woman says 'I haven’t done anything impressive’, have anything impressive in my life. I can't do anything on a business unless I have money. So I am waiting for that. What would you say to her? [seems like LB/Reframe]

    Your answer

0.2.2 – Active Listening

☝️ INTRODUCE ACTIVE LISTENING

Connect this activity to the Community Agreement:

We have agreed to respect and support one another during this training. One way we can practice that agreement is by listening carefully when another person is speaking.

Introduce active listening:

Active listening means listening with your full attention and effort to understand. It helps you understand the person who is speaking, and it helps that person feel supported.

Sometimes, while another person is speaking, our minds wander or we begin thinking about what we will say next. When we listen actively, we bring our attention back to the speaker.”

Active listening is a useful skill for an entrepreneur and a leader. It can help us understand our customers, business partners, family members, and other people in our community.

Explain the three active-listening tips that participants will practice:

  • Give your full attention when someone is speaking to you - try not to interrupt.

  • Listen for the emotions (think-feel-do cycles) behind the words, and try to be calm and understanding even if you disagree with what is being said.

  • When it is your turn to speak, begin by repeating back what you have heard (“What I heard you say was…”)

Prepare participants for the combined activity:

You do not need to remember every detail. Today, listen for one success the person is proud of and one quality that helped the person succeed.

💬 GROUP DISCUSSION

Bring the group back together.

Invite two or three brief responses:

  • How did sharing your successes and qualities make you feel?
  • How did you feel when your partner listened carefully and repeated back what she heard?
  • What helped you listen carefully when your partner was speaking?

Thank participants:

“Thank you for sharing and for celebrating the strengths and courage that you heard from one another.”

Team notes & insights

🔑 Active Listening Debrief

  • We often see positive qualities in other people, but not in ourselves.
  • By taking time to identify our qualities, we will start to see them more often and feel more confident to overcome the challenges that come our way.
  • Active listening means listening with your full attention and effort to understand.
  • We can practice active listening with customers and business partners, as well as with family members, friends, and other people in our community.
  • We will continue practicing active listening throughout this program whenever we share our thoughts and experiences with one another.

📝 Knowledge Check: 0.2.2 – Active Listening

  1. What would you say to someone who says, why would I be listening to someone who is saying nonsense? I can help them by telling them what to do. What would you say to them?

    Your answer

  2. What is involved in active listening? (select all that apply)

    Your answer